Frequently Asked Questions
1. What is DRESSTORES?
DRESSTORES is a United States-based online fashion retailer specializing in women’s dresses, swimwear, matching sets, jewelry, and accessories.
2. Where do you ship?
We ship to all 50 U.S. states and select international destinations. See our Shipping Policy for details.
3. How long does shipping take?
Standard shipping typically takes 5-7 business days after processing. Expedited and express options are available at checkout.
4. Is shipping free?
Standard shipping is free on orders over $75. Orders under $75 ship for a flat rate of $9.99.
5. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and other secure payment methods through PCI DSS-compliant processors.
6. Is my payment information secure?
Yes. We use PCI DSS-compliant payment processors and do not store full credit card numbers on our servers.
7. How do I track my order?
You will receive a tracking number via email once your order ships. You can also track orders in your account.
8. What is your return policy?
We accept returns within 30 days of delivery for most unworn, unwashed items with original tags. See our Returns Policy for exclusions.
9. How do I start a return?
Log into your account, select the order, and follow the return instructions. A prepaid label can be generated at checkout.
10. When will I receive my refund?
Refunds are issued to the original payment method within 5-10 business days after we receive your return.
11. Do you offer exchanges?
We do not offer direct exchanges. Return the item for a refund and place a new order.
12. What if my item is damaged or defective?
Contact us within 7 days of delivery with photos. We will issue a prepaid return label and provide a refund or replacement.
13. Can I cancel my order?
Orders can be cancelled within 1 hour of placement or before they are processed. Once shipped, they cannot be cancelled.
14. What if I entered the wrong shipping address?
Contact us immediately. If the order has not shipped, we can update it. If it has shipped, additional fees may apply for rerouting.
15. Do you charge sales tax?
Sales tax is calculated based on your shipping address and applicable state and local laws.
16. How do I contact customer service?
Email us at [email protected] or call [+1 (XXX) XXX-XXXX]. We respond within one business day.
17. Do you sell gift cards?
Yes, digital gift cards are available. They are final sale and cannot be returned.
18. Where are your products made?
Our products are designed in the United States and sourced from trusted international manufacturers.
19. Do you offer wholesale or partnerships?
For wholesale and partnership inquiries, contact [email protected].
20. How do I unsubscribe from marketing emails?
Click the “Unsubscribe” link at the bottom of any marketing email or contact us directly.