Cancellation Policy

At DRESSTORES, you may cancel your order free of charge at any time before it has been dispatched for shipment. Once an order has been handed over to the shipping carrier and a tracking number has been issued, it cannot be cancelled in transit.

1. Order Cancellation Window

Free cancellation for a 100% refund is available when:

• Your order status is still "Processing" or "Pending Shipment".
• No carrier tracking number (AWB) has been issued yet.
• The cancellation request is submitted within 24 hours of order placement (orders typically process within 1–2 business days).

2. How to Cancel Your Order

1. Email our Customer Care team immediately at [email protected].
2. Use the subject line: "CANCEL ORDER — [Your Order Number]".
3. Include your full name and the email address used at checkout.
4. We process cancellation requests in order of receipt during business hours (Monday to Friday, 9:00 AM – 6:00 PM ET) and will confirm your cancellation status within 1 business day.

3. Refunds for Cancelled Orders

If your order is cancelled before shipment, any payment authorization is voided or refunded in full (100% of the purchase amount, including shipping and tax) in USD to your original payment method via Stripe. Depending on your card issuer, the reversal or credit typically appears on your statement within 3–7 business days.

4. Orders Already Shipped

If your order has already been dispatched and a carrier tracking number has been assigned:

• The shipment cannot be intercepted or cancelled while in transit within our 31-calendar-day delivery window (see our Shipping Policy).
• Once your package is delivered, you may return eligible unworn items within 30 days of delivery in accordance with our Returns & Exchanges Policy.

5. Contact Us

Need help with an existing order? Reach our Customer Care team at [email protected] or visit Contact Us. See also our Terms of Use.