Returns & Exchanges

We stand behind the quality of every item we sell. Eligible unworn and unwashed items may be returned within 30 days of delivery in accordance with the conditions below. Need to cancel an unshipped order instead? Please review our Cancellation Policy.

1. Return Eligibility & Conditions

• Items must be returned within 30 calendar days of the confirmed delivery date.
• Items must be unworn, unwashed, unaltered, free of makeup/deodorant stains or fragrance, and in original packaging with all tags attached.
• Swimwear, bodysuits, lingerie, and intimates must have the original hygiene liner intact.
• Return shipping costs for standard size/style returns are the responsibility of the customer unless the item arrived damaged or incorrect.

2. Damaged, Defective, or Incorrect Items (48-Hour Window)

If your item arrives significantly damaged or if we shipped an incorrect item, we will replace it or issue a full refund at no cost to you, provided you:

• Contact our Customer Care team at [email protected] within 48 hours of delivery.
• Include your order number and clear photographs showing the damage or incorrect item alongside the attached product tags.
• Retain the original shipping box/mailer and packaging materials in case carrier inspection is required.

3. Non-Returnable & Non-Refundable Situations

Refunds or returns will not be accepted for:

• Items marked Final Sale or Clearance at the time of purchase.
• Gift cards and promotional vouchers.
• Items that have been worn, washed, altered, or had tags removed.
• Damage or wrong-item claims reported more than 48 hours after delivery or submitted without photographic evidence.
• Orders currently in transit within our stated 31-calendar-day delivery window (see our Shipping Policy). If valid carrier tracking cannot be provided within 31 calendar days of the order date, you are eligible for a full refund.
• Packages confirmed as "Delivered" by the shipping carrier's official tracking system to the shipping address provided at checkout.

4. How to Start a Return

1. Go to My Orders or email [email protected] with your order number and the item(s) you wish to return.
2. Our support team will issue a Return Merchandise Authorization (RMA) and return instructions within 1 business day.
3. Pack the item(s) securely in the original packaging with all tags attached and ship the parcel using a trackable method.

5. Refund Processing

Once we receive and inspect your return at our warehouse, your refund is issued in USD to the original payment method (via Stripe) within 5–10 business days. Original shipping charges are non-refundable unless the return is due to a verified damaged or incorrect item reported within 48 hours.

6. Exchanges

The fastest way to exchange an eligible item for a different size or color is to initiate a return for the original item and place a new order. Have questions before filing a return or payment inquiry? Contact us directly at [email protected] or visit Contact Us — we resolve all valid requests promptly. See also our full Terms of Use.