Frequently Asked Questions
How long does shipping take?
Standard shipping is estimated at 5–7 business days ($5.99; free on orders over $100) and Express is estimated at 2–3 business days ($14.99). Because international transit, customs inspection, and regional carrier handoffs can introduce delays, the contractual maximum delivery window for all orders is 31 calendar days from the order date. Non-receipt claims and payment disputes are not eligible while a shipment is in transit within this 31-calendar-day window. See Shipping for full details.
What is your return and refund policy?
If an item arrives damaged, defective, or materially different from what was ordered, you must notify [email protected] within 48 hours of carrier delivery with clear photo evidence of the item, attached tags, and shipping label. Once the shipping carrier (USPS, UPS, FedEx, DHL, or local postal partner) records a Delivered scan at the checkout address, our delivery obligation is fulfilled and orders marked Delivered are non-refundable for claims of non-receipt or post-delivery theft. Unworn items eligible for size exchange can be requested within 14 days of delivery. See Returns for full details.
How do I find my size?
Every category has measurements on our Size Guide. If you're between sizes, we generally recommend sizing up for a relaxed fit.
How do I use a discount code?
Enter your code in the "Discount code" field in your cart or at checkout and select Apply. Any eligible discount is reflected in your order total before you pay.
Can I change or cancel my order?
You may request a free cancellation or address modification within 2 hours of placing your order, provided the order has not yet entered warehouse fulfillment or received a tracking number. Once an order is in fulfillment or shipped, it cannot be cancelled in transit. See our Cancellation Policy or reach out via Contact Us.
How do I track my order?
You'll receive a tracking link by email once your order ships, and you can check status any time under My Orders or Track Order.
How will my charge appear on my card statement?
All card payments are processed over TLS 1.3 through PCI-DSS Level 1 certified infrastructure (Stripe) with 3D Secure 2 authentication and appear on your statement as DRESSTORES.COM. See Security & Payment Safety and Terms of Use.
Still need help?
Our team is one message away at [email protected] or Contact Us (response within 24 business hours).