Contact Us

We're here to help. Reach the DRESSTORES customer care team and we'll get back to you as quickly as we can.

Customer care & billing support

DRESSTORES — United States Customer Care
Operating Jurisdiction: State of Delaware, United States
Email: [email protected]
Disputes & Refund Inquiries: [email protected]
Hours: Monday to Friday, 9:00 AM – 6:00 PM ET

For the fastest help with an existing order, include your order number (found in your confirmation email and under My Orders). We respond to all customer service, cancellation, and billing inquiries within 1 business day.

Order, shipping & cancellation questions

Tracking, USD shipping rates ($75 free standard shipping), and our 31-calendar-day delivery window are covered on our Shipping page. Need to cancel an order before dispatch? Review our Cancellation Policy. To start a return or report a damaged/incorrect item within 48 hours of delivery, see Returns & Exchanges.

Payment safety & legal policies

All card payments on DRESSTORES are processed in USD by Stripe, Inc. (PCI DSS Level 1 certified). Learn more on our Security & Payment Safety page, Terms of Use, Privacy Policy, and Cookie Policy.

Sizing help

Not sure which size to choose? Our Size Guide has measurements for every category. Still unsure — email us and we'll recommend a fit.

Media & partnerships

For press, collaborations, or wholesale inquiries, email [email protected].