Shipping & Delivery

We ship across the United States. All shipping rates are calculated and charged in United States Dollars (USD). Orders are processed Monday to Friday, excluding federal holidays.

1. Shipping Options & Rates (USD)

• Free Standard Shipping — $0.00 on all qualifying US orders of $75.00 USD or more (typically 5–7 business days after dispatch).
• Standard Shipping — $5.99 USD for orders under $75.00 (typically 5–7 business days after dispatch).
• Express Shipping — $14.99 USD (typically 2–3 business days after dispatch).

Available shipping methods and final shipping totals are displayed at checkout once your shipping address is entered.

2. Order Processing & Pre-Dispatch Cancellation

Most orders leave our fulfillment center within 1–2 business days. During high-volume promotional events, processing may take up to 3 business days. If you need to cancel or update your shipping address before dispatch, please review our Cancellation Policy and contact us immediately while your order is still in "Processing" status.

3. 31-Calendar-Day Delivery Window & Transit Guarantee

While almost all US orders arrive within 2–7 business days of shipment, carrier weather events or regional sorting delays can occasionally occur:

• Maximum Delivery Window (31 Calendar Days): If we are unable to provide valid carrier tracking information within 31 calendar days of your order date, you are entitled to a 100% full refund upon request.
• In-Transit Orders: Carrier transit delays occurring within the 31-calendar-day window do not qualify for order cancellation or refund while the package is actively moving through the carrier network.

4. Tracking & Proof of Delivery

As soon as your order ships, you will receive a shipping confirmation email with your carrier tracking number and tracking link. You can also check your shipment status any time under My Orders or Track Order.

• Carrier "Delivered" Status: Please ensure your shipping address is accurate and secure at checkout. Packages marked as "Delivered" by the shipping carrier's official tracking system at the checkout shipping address are considered fulfilled in full and are non-refundable (see our Terms of Use).
• Damaged Packages on Arrival: If your package arrives visibly damaged, please photograph the packaging and item and notify [email protected] within 48 hours of delivery per our Returns & Exchanges Policy.

5. Questions?

Visit Contact Us or email [email protected] (Monday to Friday, 9:00 AM – 6:00 PM ET) and our Customer Care team will be happy to assist.